Office Live Workspace Login Issues

Question posted on 06-27-2009 5:29 PM by ChadWege. 13 replies.

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  • 06-27-2009 5:29 PM
    • ChadWege
    • 160 points
    • My Questions : 2
    • Member since 06-27-2009
    Office Live Workspace Login Issues

    I see that several other users are experiencing a similar issue with logging into Office Live Workspace.  I can log into my Windows Live ID account, but the Workspace page just continues to reload multiple times until it finally states the following:

    Windows Live ID is unavailable from this site for one of the following reasons:
    • This site may be experiencing a problem.
    • The site may not be a member of Windows Live ID.

    I have deleted all browsing history and auto complete info and closed the browser, but nothing works.  I seem to be able to log onto Workspace on a PC that I have never used before for this purpose, however, continue to experience the issue with the PC I normally use for accessing Workspace.  Please help!

  • All Replies
  • 06-27-2009 5:31 PM
    • ChadWege
    • 160 points
    • My Questions : 2
    • Member since 06-27-2009
    Re: Office Live Workspace Login Issues

    I seem to be able to log onto Workspace on a PC that I have never used before for this purpose, however, continue to experience the issue with the PC I normally use for accessing Workspace.

     

  • 07-24-2009 8:23 AM
    Re: Office Live Workspace Login Issues

    I have a big big problem.

    I have no acces any more at mine website.

    There stand a page into mine website and must delete.

    For the safety for the world.

    These page must delete.

    mine website: Http://energypriority.law.officelive.com

    If i Loose mine acces?

    everyone must loose the acces into mine workspaces.

    It is such a big problem.

    I want to start on new, if the acces on mine workspaces is real broke.

    I can't let others to do things with mine website.

    cause i am the publisher from the website.

    What I must to Do?

    I want have back acces to mine page designer.

    I want the website cut from the web, if I have no acces.

    It is Real important.

     

  • 07-27-2009 4:52 PM
    • Jeff
    • 105 points
    • My Questions : 6
    • Member since 07-26-2009
    • Las Vegas
    Re: Office Live Workspace Login Issues

    I had the same problem and have posted how to fix itBig Smile. I've been using it for almost year and when I downloaded the add-on to access workspace from Microsoft Office 2007, that's when I lost my settings and could no longer access workspace. The instructions are from tech support and are very detailed. It matters if you have IE7 or IE8. I have posted the fix for both I'll try to paste both together now.

    First, Here's IE7 good Luck:

    Hello Jeff,

    Thank you for contacting us at Microsoft Office Live Workspace Support. My name is Sahil Chadha and I have created Service Request # 1108027386, so that we can track this.

    I understand from the information received from your email that you are facing difficulties accessing your Microsoft Office Live Workspace account as the sign in web page never loads. I can realize the importance of resolving your problem immediately. I look forward in providing you with the necessary assistance you need.


    After analyzing the information provided by you, I would like to ask you to first try clearing your cache and cookies on your Internet Explorer 7. There may be files located there that are causing a browser problem on your computer. Also, disable pop-up blockers and firewall momentarily, because these can cause a problem.

    Here are the troubleshooting steps to perform:  

    1.  On your desktop, launch Internet Explorer.

    2.     On the "Tools" menu, click "Internet Options".

    3.     Under Browsing history, click "Delete".

    4.     In the Delete Browsing History window, click "Delete cookies". If you are prompted to confirm the deletion, click "Yes". It may take several minutes to delete these files if you have a lot of  files, then click "Close".

    5.     Click the "Advanced" tab, and then click "Restore Advanced settings".

    6.     Click the "Security" tab, click the Internet icon, click "Default Level," and then click "Apply". Repeat this step for the "Restricted sites" and the "Trusted sites" zones. 

    7.     Click the "Trusted sites" icon, click "Sites," and uncheck the "Require server verification (https:) for all sites in this zone" checkbox. 

    8.     Under "Add this Web site to the zone", type *.hotmail.com, and then click "Add". Do the same for *.passport.com, *.live.com, and *.msn.com. Click "Close".

    9.     Click the "Privacy" tab, and then click "Sites". Under Address of Web site, type *.hotmail.com, and then click "Allow". Do the same for *.passport.com, *.live.com, and *.msn.com. Click "OK".

    10.  Click the "Content" tab, click "Clear SSL State". Skip this step if "Clear SSL State" is unavailable.

    11.  Click "OK".

    Firewall and Anti-virus (Third party tools) 
        
    1. Disable your firewall and anti-virus. By right clicking on anti-virus icon on the task bar on the bottom screen.   
    2. Disable your Zone Alarm, Norton or AVG. 

    Reboot your system after performing the above optimization steps. Open your web browser and press CTRL+F5 simultaneously to refresh your web browser and then try to access your Microsoft Office Live Workspace account by referring to below mentioned steps:

    Note: Before signing into your Microsoft Office Live Workspace account kindly sign in and sign out from following URL for troubleshooting purposes:

    1. Navigate to http://login.live.com/.

    2. Enter your Windows Live ID (email address that you are using to Sign in to your Microsoft Office Live Workspace account) and associated password.

    3. Press "Enter" key or click on "Sign in" button.

    4. You will be able to see your Account Summary page. Click on the Sign Out link from the top right corner of the webpage.

    Once you Sign out from http://login.live.com, please try to Sign in again into your Microsoft Office Live Workspace account through http://workspace.office.live.com/

    However, if you are still face the same problem, I kindly request you to provide us the screenshot of sign in screen you are receiving when you try to access your account, along with the following requested information to troubleshoot your problem further:

    1. Since what time you are facing the problem? 

    2. Are you facing this same problem on a different system?

    3. Provide us the exact steps, click by click if possible, take that leads you to the error or problem you experience:    

    3.1.  

    3.2.  

    3.3.  

    (Add more steps if necessary)   

    Steps to obtain screenshot:

    1. Open the page that you are having trouble with, and then press the Print Screen (Print Screen) button on the keyboard.

    2. Open Microsoft Paint. To do this, click Start, click All Programs, and then click Accessories and Click Paint.

    3. Click Edit, and then click Paste.

    4. Now click File, and then click Save As.

    5. Under Save as Type, select JPEG.

    6. Enter the name this screenshot file in "File name" option.

    7. Now save it on Desktop.

    8. Send this screenshot to us as an attachment to this email.

     For your convenience, our support staff is available 24 hours a day, 7 days a week. If you have additional questions, concerns or need further assistance, please be sure not to change the subject line so that we can urgently address any remaining concerns.

    You may be selected to receive a survey. Your feedback is valuable to us as we are very interested in hearing about your support experience. Should you receive a survey, we appreciate you taking the time to respond.

    Have a great day, Jeff.

    Regards, Sahil Chadha Microsoft Office Live Workspace Support

    ****************************************************************************************************

    NOW HERE'S THE FIX FOR IE8

    Hello Jeff,


    Thank you for contacting us at Microsoft Office Live Workspace Support. My name is Sahil Chadha and I am working on Service Request # 1108027386, so that we can track this.


    I understand from the information received from your email that you are uncertain about the version of "Internet Explorer" you are using. I look forward in providing you with the necessary assistance you need. Let me help you.


    To determine the version of the Internet Explorer you are using you need to click on About Internet Explorer on the "Help menu" or press "Alt + H" and then "Press A".

     

    If you are using Internet Explorer 7 then you need to follow the steps provided to you in our previous email. However, if you are using Internet Explorer 8 as your web browser then you need to follow the below mentioned steps to optimize Internet Explorer 8.0

    Here are the troubleshooting steps to perform on your Internet Explorer 8:   

    1.      On your desktop, launch Internet Explorer.
    2.      On the "Tools" menu, click "Internet Options".
    3.      Under Browsing history, click "Delete".
    4.      In the Delete Browsing History window, select "Temporary Internet Files", "Cookies" and "History" and click "Delete". If you are prompted to confirm the deletion, click "Yes". It may take several minutes to delete these files if you have a lot of files, then click "Close".
    5.      Click the "Advanced" tab, and then click "Restore Advanced settings".
    6.      Click the "Security" tab, click the Internet icon, click "Default Level", and then click "Apply". Repeat this step for the "Restricted sites" and the "Trusted sites" zones. 7.      Click the "Trusted sites" icon, click "Sites", and uncheck the "Require server verification (https:) for all sites in this zone" checkbox. 
    8.      Under "Add this Web site to the zone", type *.hotmail.com, and then click "Add". Do the same for *.passport.com, *.live.com, and *.msn.com. Click "Close".
    9.      Click the "Privacy" tab, and then click "Sites". Under Address of Web site, type *.hotmail.com, and then click "Allow". Do the same for *.passport.com, *.live.com, and *.msn.com. Click "OK".
    10.    Click the "Content" tab, click "Clear SSL State". Skip this step if "Clear SSL State" is unavailable.
    11.    Click "OK". 


    Firewall and Anti-virus (Third party tools)

    Reboot your system after performing the above optimization steps. Open your web browser and press CTRL+F5 simultaneously to refresh your web browser and then try to access your Microsoft Office Live Workspace account by referring to below mentioned steps:

    Note: Before signing into your Microsoft Office Live Workspace account kindly sign in and sign out from following URL for troubleshooting purposes:

    1. Navigate to http://login.live.com/.

    2. Enter your Windows Live ID (email address that you are using to Sign in to your Microsoft Office Live Workspace account) and associated password.

    3. Press "Enter" key or click on "Sign in" button.

    4. You will be able to see your Account Summary page. Click on the Sign Out link from the top right corner of the webpage.

    Once you Sign out from http://login.live.com, please try to Sign in again into your Microsoft Office Live Workspace account through http://workspace.office.live.com/

     For your convenience, our support staff is available 24 hours a day, 7 days a week. If you have additional questions, concerns or need further assistance, please be sure not to change the subject line so that we can urgently address any remaining concerns.

    You may be selected to receive a survey. Your feedback is valuable to us as we are very interested in hearing about your support experience. Should you receive a survey, we appreciate you taking the time to respond.

    Have a great day, Jeff.

    Regards, Sahil Chadha Microsoft Office Live Workspace Support

     
        
    1. Disable your firewall and anti-virus. By right clicking on anti-virus icon on the task bar on the bottom screen.   
    2. Disable your Zone Alarm, Norton or AVG. 

  • 08-09-2009 6:37 AM
    Re: Office Live Workspace Login Issues

    I've got exactly the same problem which started when I installed Outlook 2007. I've worked my way through the above steps twice (i have IE 8) but it's made no difference at all. Are there any other suggestions?

     

     

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