It Hurts when I Do That

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First published by:
RxDave
on 04-17-2009
Last revision by:
RxDave
on 08-23-2009
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In general, it is useful to learn to associate the relationship between cause and effect, action and reaction, stimulus and response.  Touch a hot stove and the pain will cause recoil.  When it rains, things get wet.  This is also a very useful skill when trying to solve problems while building your web site. 

One of the most common questions posted in the Office Live Small Business Community will be something like this:

"I was editing my site, and now I can't view the page.  Is there something wrong with Office Live?"

A variation of this goes,

"I made some changes to my page, but when I try to save it, I get an error message."

When this crops up, the first thing to look at is the last thing you did.  Ask these questions:

  1. What did I just put on the page?
  2. Is it different from things I have added in the past?  If so, how is it different?
  3. Is it possible what I just did is the cause of the problem?

Whatever it was, delete it.  Save the page and see if you can view it.  If the problem persists, delete the next previous thing added and try again.  Keep deleting your way backwards until the page can be successfully saved and viewed. 

Once in a while something added to a page can be catastrophic.  The page will be irreversibly broken.  The only solution will be to replace it with a new page.  If it’s your home page that is broken, don’t try to delete it.  Create a new page; put the word default in the address text box giving it the address …/default.aspx.  Then check the box for “Overwrite existing page.” 

How to Prevent the Pain

  1. While editing, “Save” frequently and “View” the results.  If there’s a problem, you’ll catch it quickly.
  2. Never, never paste formatted Word text to a web page.  Such text actually contains embedded code that will kill the page.  The same is true for Excel files.  You can use Word to compose text, but don't format it in Word.  That includes bullets, fonts and all other formatting.
  3. Be careful when adding code to your site.  Never paste it directly to a page. 
  4. To create new content, use a “test” or “composition” page off navigation.  Create and edit page segments here, especially any new code modules.  Only when it is working and looking good, copy and paste it to the final location.  This also prevents a half-baked look when adding new content to your live pages.  If you kill your test page, nothing is lost.

So, it hurts when you do that?  Don't do that.

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Recent Comments

By: soldiergirl1964 Posted on 08-29-2009 7:33 PM

I just signed up for this today and I keep getting an error message about saving changes.  All I initially did was  try to edit the pages that came with the site when I signed up.  I tried to  change the color scheme of the site.  I also typed in text and tried to change the color of existing text.  I decided that maybe if I created a new page and tried to edit it that would help, but I still keep getting the  error.  I even adjusted my cookies and pop up settings to make sure  that t hey weren't too restrictive.  Maybe if I just wait until later on it'll be working.  I like the  way the site builder software works and would like to continue  setting up my site here.  I'm glad I ran across the info  about pasting directly from Word.  

Any advice would be helpful.

By: LaureneLavender Posted on 08-24-2009 8:07 PM

Wonderfully informative, easy "read and learn" format but gotta agree with dominieschool (sans expletive -->exchange-->WHY IN HEAVEN'S NAME DIDN'T YOU MENTION THE THINGS THAT WOULD DESTROY OUR CREATION?!!  Why didn't Mama Microsoft TELL us the stove was HOT??!!!  It rained, and things not only got a little wet before I went out to get them, but it may have been acid rain eating a hole through my website!  But, better late than never.  I am now, unfortunately, petrified to add things I was hoping to add, such as VIDEO.  What are risks of using YouTube vs Windows video products... just in case.... and any bombs to dodge for adding video?

By: Ken Symicek Posted on 08-24-2009 4:37 AM

Don't take this so personally.  He's not describing you, he's describing me.  In fact, most of us have been there and done that and then we learn from it.

I love this kind of information, it helps us in quickening the learning curve.  Thanks RxDave

By: dominieschool Posted on 08-03-2009 7:02 AM

I believe this is my problem described.  But why the hell advertise ' HOW EASY IT IS ' for non-geeks to create an Office Live site without telling us this at the outset!

It has taken me months to get this far - THANKS TO SUNJITA INITIALLY

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