Outlook getting blank emails

Question posted on 03-10-2010 11:45 PM by RajV. 5 replies.

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  • 03-10-2010 11:45 PM
    • RajV
    • 145 points
    • My Questions : 5
    • Member since 03-10-2010
    Outlook getting blank emails

    I have officelive small business account. I use Office 2007 outlook and connector is setup.

    And recently I have started getting the blank emails in my outlook. When I go on webmail to check these emails they are perfectly fine and not even from new email id.

    This is very frustrating because initially I thought that it was junk so I deleted (might have deleted some important emails :() but later when people told me that just now sent email and I see the time stamp same but blank (from none and complete blank) email.

    Could somebody please help?

    Thanks a lot

    Raj

  • All Replies
  • 03-17-2010 11:33 PM
    Re: Outlook getting blank emails

    Hello,

    I have run into the same problem the past week or so. The email appears fine on webmail as in Raj's case.

    I saw a very long and nasty workaround that I'd rather not do:

    • Installed Windows Live Mail and synced it with Hotmail server, downloading all emails to Windows Live Mail
    • Moved all emails in Windows Live Mail to local storage folders
    • Synced Windows Live Mail with server again, essentially deleting all emails on server
    • Moved emails in Windows Live Mail back from local storage folders to the email folders
    • Synced with server, uploading all emails back to the server
    • Deleted Outlook Connector *.ost data file
    • Started Outlook and re-synced with server

    Is there a better solution or at least a way to prevent it from happening in the future?

    Thanks,

    Ron

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  • 03-18-2010 1:56 AM
    • RajV
    • 145 points
    • My Questions : 5
    • Member since 03-10-2010
    Re: Outlook getting blank emails

    This approach would take me days as I have huge volume of emails. But I appreciate your reply Ron.

    Could somebody please escalate this issue to Outlook and officelive so we can get some solution. Getting emails empty is really annoying and frustrating.

    Thanks

    Raj

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  • 03-31-2010 3:59 PM
    • dlee8
    • 5 points
    • My Questions : 1
    • Member since 03-15-2009
    Re: Outlook getting blank emails

    Users from my companies are getting the same issues.

    ANY SOLUTIONS?  I can't believe noone from MS is responding to this thread of issue!

     

    HELP!!!

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  • 03-31-2010 5:00 PM
    Re: Outlook getting blank emails

    Office Live email accounts are hotmail accounts-have you tried the hotmail support communities? Posting here is probably not going to get you an answer and qualified MS employees won't see your posts here.

     

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